AT&T 964 Corded Expandable 4-Line Intercom Speakerphone with Digital Answering System (Graphite) Review

Average Reviews:

(More customer reviews)We bought 3 of these phones and tried out 3 more... they came from 3 separate locations. All 6 had the same problems!!
Minor problem: Intercom never worked.
Minor problem: Set-up is difficult to scroll through. You have to go through many options to find the one you want, because of poor organization & layout.
MAJOR problem: This is why we returned the phones. When you receive an incoming call on any line, if either Auto Attend or DTAD picks up to either transfer call or take a message, whatever happens from hereon out, when the caller hangs up, the 964 phone will continue to HOLD THE LINE for approx. 3 minutes while the phone company comes on with their automated message of "If you'd like to make a call please hang up and dial again." followed by a loud off-the-hook beep-beep-beeping. Finally, the line will be released. This also happens if you're talking on one line and someone calls trying to leave a message on another line. You can hear the other phone being "off the hook" so to speak and it is irritating beyond description. This has been thoroughly researched and tested on our end and it ahs nothing to do with our line, the region we're in, or other phones on the system. We eliminated everything and the problem persisted! We went through dozens of calls to Lucient to get help and Customer Service was unknowledgable and unwilling to give more than surface assistance. Research Team was very thorough and tried a lot, but they were unsuccessful at solving the problem. To complicate the problem a little further, after a couple of weeks with that problem, the line-holding suddenly became sporadic. That couldn't be eliminated to why it did/didn't work... The best answer we got was that, "These are very new phones and we don't have everything smoothed out yet."
My advise from much painful experience is to NOT BUY these phones, unless you relish the development of your patience through coping with numerous problems on your own.

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Product Description:
The AT&T 964 is a four-line digital duplex speakerphone that also provides integrated intercom and an answering system. It can stand alone or function as part of an expandable system, with a long list of advanced features that are ideal for a small office or large home. Accommodating four telephone lines, the phone can connect 11 staff members via intercom, call transfer, and conferencing. It supports caller ID on all four lines, has two data ports, and displays a 200-name-and-number caller history on the multifunction LCD.
The speakerphone permits hands-free conversation. Handset features include speed dial, flash, redial, hold button, and hearing aid and headset compatibility. A 25-minute digital answering system has memo capability, remote access, and time and date stamp. The phone is backed by a one-year parts and labor warranty.

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