Average Reviews:
(More customer reviews)The hype is, in fact, true.The microphone on this headset is MILES better than any other at noise rejection; and I have tried most of the competition.You can in fact have a coherent conversation in a hushed voice while a semi trailer is driving past you on the street.The caller on the other end doesn't hear "nothing"---but they don't hear anything distracting.In addition, the clunky silicone "ear funnel" makes it easy to hear callers even in loud conditions, even at 50% volume on my Blackberry.
That said, there are several real drawbacks:
1) As a previous reviewer noted, the wind rejection is not great.The included windscreen is too small; it helps but doesn't solve the problem.I work on roofs in windy Illinois, so this is a problem, but it's no worse than other headsets.I will try a giant fuzzy ball on my next Boom, to see if that can totally eliminate the sound of a 30MPH gust.
2) The Mic is very directional, so the "fading" the previous reviewer saw was probably due the the mic drifting out of the sweet spot ~ 1" away from and slightly above your mouth.Outside of that zone, the mic eliminates the "noise" of your voice very effectively! =)
3) The ear holder is uncomfortable after many hours.This product is not "dainty", and it comes with a tenacious moldable thing that holds the headset in place.To get a snug fit, you bend it tightly around your ear.After a few hours, this HURTS.
4) Build quality SUCKS.My first Boom broke, so I super-glued it.After a couple months it got stolen, so then I waited (and waited!) for them to release the new version.The new one broke again (in a different place) after a month, so I super-glued IT.Then it broke again (in a third place), and I glued it again, and now the adapter cord is broken so I can't use it until I get a replacement.
5) Support SUCKS.It took me NINE MONTHS to get my v4 Boom.During this time, they were totally out of stock.Then, they forgot I was on the pre-order list.Then they charged my credit card and didn't send the item.Finally, they sent the item (along with some tasty chocolate as a mea culpa).Then I lost the "ear funnel", and needed a replacement.Took me six phone calls to reach someone.Then it started breaking (see above).Ten phone calls later, I haven't reached a single human nor recieved a callback.
BOTTOM LINE:Their amazing technology solves the big problem for me: project a professional phone presence while still getting the work done.I spend about 4 hours per day on my cell phone, mostly outdoors and driving, so this is a Must Have.So I'm going to just buy the damn things in bulk and live with the crappy support and fragility.If talking with customers in a loud environment is not a necessity for you, go with something that doesn't work as well but is cheaper and less breakable.
If they start giving better support, in a way that I can tell is not just to appease me, I'll ammend this review.
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Product Description:
A revolutionary new noise cancelling headset that lets users make or take a call anywhere and be heard clearly. Proven for years on Wall Street and tested in Black Hawk Helicopter noise, theBoom is now available for cell phone users who want to be heard clearly. Jacks included in the box are the generic 2.5 mm jack, and the "nokia" (4-4 conductor) 2.5 mm jack. For other adaptors, please specify cell phone make and model.
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