Average Reviews:
(More customer reviews)We have had this phone system for almost 2 months, and we are very impressed.It is a big improvement over our similar Panasonic 4-line system, which we were happy to get rid of when we recently moved offices (poor sound quality, the '1' buttons went dead on several of the handsets, and the battery life was not good).This phone has extra bells and whistles that our Panasonic did not.One of the greatest features I like is that the handsets have speakerphone capability (not just the base station), it can record phone calls (the other person will hear a beep), and another employee can join in on a phone call in progress just by holding down the specific line key from their handset (or base) (and a person can put the call into privacy to disallow this feature, per call), and lots more neat features, such as Push to Talk and Intercom.
The base unit and handsets are also better looking than our Panasonic system, and the back-lighting is much, much better.Oh, and a REALLY GREAT feature that we now have is MUSIC ON HOLD!!!!We are not on a PBX system (so we save lots of money!), so with our old Panasonic system, if we put somebody on hold, it was just silence for them, so I always had to tell them that they will "hear silence" (oxy-moron!).If I didn't, many callers would think that they got disconnected.With this AT&T system, callers automatically have music on hold -and better yet, we have the ability to put whatever 3-minute sound-byte we want on there (music or a personal message from the company president, etc.) and change it as often as we want, as the phone will connect to your computer or cd player or radio (anything with a 3.5mm audio jack), or use a headset to talk right into the machine to record the 3-minute loop.
I really like the speaker function on the handsets.I don't like to wear headsets, so if I am on hold on a call, I like to press "speaker" and then set the phone down so I have my hands free so I can better multi-task.When the caller comes on, then I just hit the speaker button again to take it off speakerphone. I have found, as is common with speakerphones, that they are not great to use if you have background noise, but it is handy for allowing others around you to hear your call, or like I mentioned, to set it down while on hold.
Setup was a BREEZE!I got the base station and the 4 handsets all set up and registered in about 10 minutes.This included personalization of adding a name to each phone on the screen for ID, setting a special ring tone for our line 2 calls, and other options.
The reception RANGE is OUTSTANDING!We could only go about 35 feet with our Panasonic system, but this one goes the distance!I just took it for a walk and walked out of our building, through the long parking lot and across the street, without even a crackle!Superior!And that is without the DECT extender, which I am told would allow us to go another 300 feet (which we would never need, but still impressive!).I was confused about whether to buy the DECT accessory unit on Amazon becuase I was not sure if we needed the DECT unit with the phone system, so I called AT&T, and they explained that it doubles your range.I figured I would first test the range after getting the phone system to see if we needed it, and as I mentioned, found that we don't need it.
I cannot provide a review of the built in voicemail feature, because we do not use it.We use our phone company's voicemail so that we can get voicemails via our email or retrieve our voicemails online. I also do not use the Auto Attendant, as we like to answer our calls personally, but it does seem like a handy feature.
Overall, I am very impressed with this sturdy unit, and feel I made the best choice for our new phone system.Amazon had the best price, and with free shipping, and we received it quickly.I was at first hesitant to buy it because the few prior reviews were not as favorable as I had hoped, but one review had to do with setup issues, which I don't think was an issue with the phone, but how their phone lines were set up.I had no issues at all (but we did have a local phone installer come pair the lines for us (line 1/2 and 3/4, as would be necessary anyway.
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4 Line Corded/Cordless Small Business System with Extended RangeProduct Description: Highlighted Features: DECT Zero Blind Slot Digital Technology; 1 to 4 Line Capability; Extendable Range; Push-to-Talk Intercom-from base to handset from handset to handset; Fully Integrated Digital Answering System; 1 Additional Handset and Charger Included; Expandable System (use up to 10 handsets); Dial-in-Base Speakerphone; Handset Speakerphone(s), 10 Speed Dial and 10 Intercom Number Locations, 100 Name/Number Phonebook Directory, 3-Party Conferencing, 4 Lighted Line Indicators, Blue Lighted Keypad on Handset, Chain Dialing, Compatible with TL7600 Cordless Headset. Caller ID: 50 Name/Number Caller ID History, Caller ID/Call Waiting Compatibility, New Call Indicator, Remove Button, Voicemail Waiting Indicator. Answering Systems: 180 Minutes of Digital Recording Time, Auto Attendant on Each Line, Call Screening/Intercept, Individual Voicemail Boxes for Each Extension, Memo Recording, Message Retrieval from Handsets,Message Time/Day Stamp, Remote Access with Programmable Options, Voice Prompts.
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